Virtual Branch Value-Added Features and Services
The internet banking market constantly evolves and so does the Virtual Branch portfolio of services. Across its suite, Virtual Branch offers credit unions a full range of compelling add-on features and services.
Account-to-Account (A2A) Transfers
With Virtual Branch, you can allow members to safely and securely transfer funds between financial institutions. You can determine whether or not to offer fees for this service and set fee levels and transfer thresholds. This capability offers yet another convenient way for members to leverage the Internet, eliminating the need to perform transactions in person.
Using Fiserv Mobiliti™, your members can check balances, view history, transfer funds, and pay bills on the go. Members can access their account via SMS, WAP browser-based access, or through downloadable mobile applications for iPhones and Android phones.
eLearning and Marketing
Since successful promotion is necessary for expanding your online business, Virtual Branch offers a variety of marketing tools designed to help you educate members about the web-based services your credit union has to offer. Ready-to-use tools like printed materials, web banners, and online tutorials help you get the word out about the extensive services and competitive features of Virtual Branch.
Help your members stay informed about their finances with electronic alerts. Members can choose from many different user-defined account alerts - such as when deposits post, when a check or range of checks clear, or when an account balance reaches a certain high or low threshold. In addition, Virtual Branch automatically alerts members about changes to their online profiles, such as password or email address updates.
Cross Sell and Advertising
With this marketing tool, you can reach members with cross-sell messages, general announcements, or ads as part of their online experience. Virtual Branch Cross Sell provides space for bulletins and ads on the most frequently visited pages - the initial logon page, the Account Summary page, and a Special Offers page accessible from the top menu. You choose the text, images and response button options that will appear during the member's Virtual Branch session, and member responses are captured.
Online Check Deposit
Give your preferred members another time-saving tool with Online Check Deposit. With this convenient feature, members can input checks online and then mail the checks to your credit union for processing. Members see the online deposits as part of their available balance immediately after input; you manage the incoming checks with an online administrative tool. You also determine which members to offer this service to, and set deposit limits and terms and conditions.
Customer Support Options
Outsourcing online member service to the Virtual Branch primary support team means that when your members contact our support hotline, our staff greets them with your credit union's name. Our friendly and knowledgeable staff will help members successfully navigate any challenge they face and help ensure a smooth online experience, utilizing leading-edge technologies such as live chat and secure messaging to allow your members to securely exchange personal information. In addition to our primary support services, the Virtual Branch Call Center is your partner in secondary support, helping your staff follow up on second-level member issues and requests.
Virtual Branch offers sites in English or Spanish, providing a new way to reach out to diverse member and prospect bases. Members can also choose to receive alerts in English or Spanish.
Virtual Branch offers a number of authenticated links to established third-party vendors for services such as check imaging, check reordering, electronic statements, and more. Members have the convenience of single-sign on to these services from within Virtual Branch Internet Banking.
Virtual Branch Enhanced Authentication offers multifactor authentication with maximum flexibility, accessibility, and speed of deployment. Its software-based approach is convenient for members and easier to deploy than hardware-based solutions, while still providing industry-leading security.
For consumers, one of the most valuable features of online banking is the ability to keep track of personal financial history. Virtual Branch offers members a variety of options to allow members to export their online financial data to their personal financial management software.