E-bills Help

An e-bill (electronic bill) is a bill that you can receive and pay online through Payment Center. E-bills contain the same information found in a paper bill, but all you have to do to pay an e-bill is click Pay.

Before you can receive an e-bill, you must add a payee that can send e-bills to your payee list and request e-bills from the payee. After you start to receive e-bills, you can view them on the E-bills page.

Note
After requesting e-bills from a payee, it can take up to a month to receive your first e-bill, depending on the payee's billing cycle for your account.

The E-bills tab consists of two pages:

• Unpaid E-bills
• Paid E-bills

Unpaid E-bills
The Unpaid E-bills page lists all of your new and unpaid e-bills. You can view, pay, and delete e-bills from this page. E-bills remain listed on the Unpaid E-bills page until you pay or delete them. If you have an unpaid e-bill and you make a payment to the payee on the Make Payments page, Payment Center automatically ties the payment to the unpaid e-bill.

Paid E-bills
After you pay an e-bill, the e-bill is listed on the Paid E-bills page, where you can still view and delete the e-bill. The e-bill is also listed with your other scheduled and processed payments on Payment Activity, where you can view the e-bill and details about the payment.

 Tip
For general information about e-bills, see our frequently asked questions about e-bills.

After you add a payee that can send e-bills and request e-bills, the payee processes your request and starts sending e-bills. When you receive a new e-bill, it appears on the Unpaid E-bills page where you can view and pay the e-bill.

When paying an e-bill, the earliest available payment date is four business days from today.

If you have not added the payment account that you want the payment withdrawn from, go to My Profile - Payment Account Information to add the account.

Note
Before you can set up Auto-Pay payments, the payment account that you want to use must be confirmed. To confirm a payment account, go to the My Profile - Payment Accounts page.

 To pay an e-bill:

1. Go to E-bills.
   The Unpaid E-bills page opens.
2. Click Pay next to the e-bill you want to pay.
   The Unpaid E-bills - Pay E-bill page opens.
   Note: Some payees require that you view the e-bill before paying it. In this case, the e-bill opens. Click Pay to open the Unpaid E-bills - Pay E-bill page.
3. In Payment Date, type a payment date. The payment date is the date that you want the payee to receive the payment.
   Note: If you schedule a payment to start processing on a weekend or holiday, we move the payment date to the previous business day. For example, if you schedule a payment date on a Saturday or Sunday, the payment date is moved to the previous Friday.
4. In Payment Account, select the payment account you want to withdraw the payment from.
   Note: You can't set up Auto-Pay payments to be withdrawn from an unconfirmed payment account. To confirm a payment account, go to the My Profile - Payment Account page.
5. Click Continue.
   The Unpaid E-bills - Pay E-bill Confirmation page opens.
6. Review your payment information and click Pay.
   The Unpaid E-bills - Payment Completed page opens. The e-bill moves to the Paid E-bills page and the associated scheduled payment appears on Payment Activity.
   Note: If the payee offers the option to stop receiving paper bills and only receive e-bills, you will have the opportunity to choose to stop receiving paper bills on the Unpaid E-bills - Payment Completed page.

 Tip
Go to Payment Activity to view your scheduled e-bill payment.

You can view an entire e-bill, just as if it were a paper bill you received in the mail.

 To view an unpaid e-bill:

1. Go to E-bills.
   The Unpaid E-bills page opens.
   
2. Click View next to the e-bill you want to view.
   The e-bill opens.
   Note: You can pay and delete some e-bills when viewing them. Check the top right corner of the e-bill for Pay and Delete links.
   
3. When you finish viewing the e-bill, click Close.
   The Unpaid E-bills page opens.
   

When you view an e-bill, you can print it using your browser's print feature. Just be sure to print the area or frame where your e-bill information is located. How the e-bill prints depends on your browser and printer.

 Tip
If you have difficulty printing the e-bill, try using your mouse to first click the area or frame the e-bill is in, and then try printing again.

 To print an e-bill:

1. Go to E-bills.
   The Unpaid E-bills page opens.
   
2. Click View next to the e-bill you want to print.
   The e-bill opens.
   
3. Using your browser's print feature, print the e-bill page.
4. When you finish viewing and printing the e-bill, click Close.
   The Unpaid E-bills page opens.

If you choose to pay an e-bill by some other way (by writing and mailing a check, for example) or if you choose not to pay an e-bill, you can delete it. Make sure you don't plan to keep the e-bill before deleting it. You cannot view or pay a deleted e-bill through Payment Center, and it will no longer appear in Unpaid E-bills as a reminder that your bill is due.

 Caution!
If you delete an e-bill, it is permanently removed from Payment Center. Before you delete an e-bill, you can save or print a copy by using your browser's print feature.

 To delete an e-bill:

1. Go to E-bills.
   The Unpaid E-bills page opens.
2. Click Delete beside the e-bill you want to delete.
   The E-bills - Delete E-bill Confirmation page opens.
3. Click Yes to confirm that you want to delete this e-bill.
   The Unpaid E-bills page opens, and the deleted e-bill is no longer listed.

Payment Center can automatically pay your e-bills if you select Auto-Pay. You have the option to select Auto-Pay when you are requesting e-bills from a payee, either when adding a new payee that can send e-bills or when signing up for e-bill service. You also have the option at any time to turn on Auto-Pay for a payee that already sends you e-bills. The next e-bill you receive from the payee will be automatically paid.

Auto-Pay payments cannot be set up to be withdrawn from an unconfirmed payment account.

Note
If you are still waiting for e-bill service to be activated for the payee, and you chose not to activate Auto-Pay when you signed up for e-bill service, you must wait until you begin receiving e-bills before you can set up Auto-Pay.

 To automatically pay e-bills:

1. Go to Payee Setup.
   The Payee Setup - Payee List page opens.
2. Click View/Change next to the payee you want to Auto-Pay.
   The Payee Setup - View/Change Payee page opens.
3. Find the Auto-Pay section of this page.
4. In Would you like to Auto-Pay e-bills received from this payee?, select Yes.
5. In the Auto-Pay Information section:
   • Click Always Pay the E-bill to have the minimum amount due paid automatically for each e-bill.
   • Click Only Pay E-bills Less Than This Amount to set a maximum amount that is paid automatically, and type a maximum amount in the box. E-bills with an amount due over this limit are not paid, and you receive a message letting you know the minimum amount due is more than the amount you set as your limit. Make the payment from the Unpaid E-bills page.
     Note: If your e-bill is higher than the amount you type in this box, you must pay the e-bill yourself on the Unpaid E-bills page. We will send you a message if the amount due for an e-bill exceeds the minimum amount you type.
6. In Auto-Pay From This Payment Account, select the payment account from which you would like the e-bills paid.
   Note: Auto-Pay payments can only be withdrawn from confirmed a payment account. Go to the My Profile - Payment Account page to confirm a payment account.
7. Click Continue.
   The Payee Setup - Change Payee Confirmation page opens.
8. Review your changes and click Save Changes.
   The Payee Setup - Payee List page opens. appears next to payee name to let you know that you have turned on Auto-Pay for this payee.

If a payee in your payee list can send e-bills, the Sign Up link appears in the E-bills column on the Payee Setup - Payee List page. Click this link to request e-bills. Remember, the payee may take a couple of weeks to process your request.

If you request e-bill service from a payee that can stop sending you paper bills in the mail and only send you e-bills, you will be prompted to stop receiving paper bills when you pay an e-bill from the payee. You can also change the settings for the payee on the Payee Setup - View/Change Payee page after you request e-bills.

 Tip
If you want to find out if a payee you have not added yet can send e-bills, click the Click here to view and add payees that can send e-bills link on the Unpaid E-bills page. From the list of payees that can send e-bills, you can select a payee and request e-bills.

We are always updating our list of payees that can send e-bills. If you added a payee that cannot send e-bills and later you notice that the payee can send e-bills, just click Sign Up next to the payee name in your payee list.

 To request e-bills from a payee in your payee list:

1. Go to Payee Setup.
   The Payee Setup - Payee List page opens.
   
2. Click Sign Up next to the payee you want to receive e-bills from.
   The Payee Setup - Request E-bills page opens.
3. In the Payee Information section, provide any information the payee might request. These requests can vary from payee to payee.
4. In the Customer E-mail Address section, review your correspondence e-mail address and update it, if necessary. This is where we send you any correspondence related to your e-bill.
5. If present and if you want e-bills sent to your e-mail address, select I would like to receive e-bill summaries by e-mail from this payee. Some payees can send e-bills that you can view and pay by e-mail. This option is in addition to receiving e-bills on the Unpaid E-bills page.
6. In the Service Address section, review the name and address information and update it, if necessary. Make sure the address is the location where the payee provides service. This address might not be the same as your home address.
7. In the Auto-Pay section:
   
   • Click No if you do not want to Auto-Pay your e-bills from this payee.
   • Click Yes to Auto-Pay e-bills. For more information about Auto-Pay, see the Auto-Pay help.
8. Click Continue.
   The Payee Setup - Request E-bills Confirmation page opens.
9. Review your information and click Send Request.
   The Payee Setup - Request E-bills Completed page opens.
10. Look for a message in Messages stating that your e-bill service for the payee has been activated.
    You should receive an e-bill in about a month, depending on the payee's billing cycle for your account. When e-bill service has been activated, appears next to the payee name in your payee list to let you know that you receive e-bills from this payee. You can view and pay e-bills from the Unpaid E-bills page.

After you pay an e-bill, the e-bill moves from the Unpaid E-bills page to the Paid E-bills page. You can also view paid e-bills on Payment Activity—just look for the processed payment associated with the e-bill.

 To view a paid e-bill:

1. Go to E-bills.
   The Unpaid E-bills page opens.
2. Click Paid E-bills.
   The Paid E-bills page opens.
3. Click View next to the e-bill you want to see.
   The e-bill opens.
4. Click Close when you finish viewing the e-bill.
   The Paid E-bills page opens.

When you view an e-bill, you can print it using your browser's print feature. Just be sure to print the area or frame where your e-bill information is located. How the e-bill prints depends on your browser and printer.

 Tip
If you have difficulty printing the e-bill, try using your mouse to first click the area or frame the e-bill is in, and then try printing again.

 To print an e-bill:

1. Go to E-bills.
   The Unpaid E-bills page opens.
2. Click Paid E-bills.
   The Paid E-bills page opens.
3. Click View next to the e-bill you want to print.
   The e-bill opens.
   
4. Using your browser's print feature, print the e-bill page.
5. When you finish viewing and printing the e-bill, click Close.
   The Paid E-bills page opens.

If you delete an e-bill from the Paid E-bills page, it is permanently deleted from Payment Center and no longer appears on the Paid E-bills page. You can still view the associated payment details on Payment Activity, but you cannot view the original e-bill.

 Caution!
If you delete an e-bill, it is permanently removed from Payment Center. Before you delete an e-bill, you can save or print a copy by using your browser's print feature.

 To delete a paid e-bill:

1. Click E-bills.
   The Unpaid E-bills page opens.
2. Click Paid E-bills.
   The Paid E-bills page opens.
   
3. Click Delete next to the e-bill you want to delete.
   The E-bills - Delete E-bill Confirmation page opens.
4. Click Yes to confirm that you want to delete this e-bill.
   The Paid E-bills page opens, and the deleted e-bill is no longer listed.

After a payee processes your request for e-bills, you can cancel your e-bill service. If you cancel e-bills from a payee, you no longer receive e-bills, and Auto-Pay is canceled if you had it selected. You can continue to make payments to the payee on the Make Payments - Single Payment page or Make Payments - Multiple Payments page.

 Tip
When you cancel e-bill service, you might receive another e-bill before your request is processed. It can take sometimes take an entire billing cycle to receive paper bills through U.S. mail again. Continue to pay any e-bills you receive, or make a payment to the payee on the Make Payments page. Contact the payee if you have any questions about paying your bill.

 To cancel e-bills from a payee:

1. Go to Payee Setup.
   The Payee Setup - Payee List page opens.
2. Click View/Change next to the payee that sends the e-bills that you want to cancel.
   The Payee Setup - View/Change Payee page opens.
3. In the E-bill Information section, select Check here to stop receiving e-bills from this payee.
4. Click Continue.
   The Payee Setup - Change Payee Confirmation page opens.
5. Review your changes and click Save Changes.
   The Payee Setup - Payee List page opens, and your request to cancel e-bills is sent to the payee.