Sign In Help

For your protection, you must sign in to use Payment Center. Signing in provides an added level of security for your service. You must also sign in again if you are not active in Payment Center for a set period of time (usually 10 minutes). Automatic sign out helps protect your personal and payment information if you are called away from your computer.

If you are unsuccessful after five successive sign-in attempts, a message appears telling you that you are locked out of the system and cannot sign in again. If this happens, contact customer service.

 To sign in:

1. On the Welcome to Payment Center page, type your user name in User Name.
2. In Password, type your password.
3. Click Sign In.

If you forget your password, you can reset your password to something new. For security reasons, we cannot tell you over the phone what your current password is. If you forget your password and enter it incorrectly five times, your password is revoked.

If you have forgotten your password, or if it is revoked, follow these instructions to reset your password.

 To reset your password:

1. Click here to reset your password.
   The Reset Password page opens.
2. In User Name, type your user name.
3. In First Name and Last Name, type the first and last name you used to enroll in Payment Center.
4. Click Continue.
   The Reset Password - ID Confirmation page opens.
5. Answer the questions and complete the boxes on the page.
6. Click Continue.
   The Reset Password page opens.
7. In New Password, type the new password you want to use. The password must be between four and eight characters (letters or numbers, no spaces). We recommend a combination of letters and numbers for security reasons.
8. In Confirm Password, retype your new password.
9. Click Reset.
   The new password you typed is effective immediately. Use it the next time you sign in to Payment Center.

First, please click here to reset your password. On the Reset Password page, answer the questions and provide the requested information to reset your password.

If you continue to experience problems after you reset your password, contact us at paymentcenter@eds.com.

Please include the following in your e-mail:

• Your full name.
• Your area code and phone number.
• Your user name.
• Your Social Security Number. This information is optional; however, your SSN does help us access your account quickly.
• The e-mail address you want us to reply to, if it is not the same as the address you send the e-mail from.
• A description of the problem you are experiencing.

We will look at your bill payment account and help resolve the problem.

You can change your user name and your password at any time on the My Profile page. If you change your user name or password, the new information is effective immediately. Use your new user name or password the next time you sign in to Payment Center or in to any additional services you have that require your Payment Center user name and password.

 To change your user name and password:

1. Go to My Profile.
   The My Profile - Personal Information page opens.
   
2. In the User Name and Password section, click Change.
   The My Profile - Change Password page opens.
   
3. In Current Password, type your current password. You must type your password before you can change your user name.
4. If you want to change your password, type your new password in New Password.
   Note: The password must be between four and eight characters (letters or numbers, no spaces). Try to pick a password that no one else can guess. We recommend a combination of letters and numbers for security reasons.
5. If you changed your password, retype it in Confirm New Password to verify it.
6. Click Save Changes when you finish.
   The My Profile - Personal Information page opens.
   Your changes are effective immediately.

When you finish using Payment Center, click the Sign Out button at the top right of the page. It's a good idea to sign out when you are finished, even if you plan to continue using your PC. If you forget to sign out for some reason, your session will automatically end after several minutes.